Siddhartha Bank Limited’s social media pages are communication platforms to enable the users to easily express their queries about the Bank and its various products and services. Hence, we kindly request users to engage in these pages responsibly and refrain from use of offensive or abusive language against the Bank or its employees and other users. All statements and viewpoints expressed in such a manner are strictly of the commenter alone, and do not constitute an official view of the Bank.
The Bank shall always appreciate constructive feedbacks and suggestions for further enhancement of the Bank’s products, services and service quality.
In the course of using this website or availing the products and services vide the online application forms and questionnaires, Siddhartha Bank and its Affiliates may become privy to the personal information of its customers, including information that is of a confidential nature.
Siddhartha Bank is strongly committed to protecting the privacy of its customers and has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the world wide web and it shall not be held liable for disclosure of the confidential information when in accordance with this Privacy Commitment or in terms of the agreements, if any, with the Customers.
Siddhartha Bank endeavours to safeguard and ensure the security of the information provided by the Customer. Siddhartha Bank uses 128-bit encryption, for the transmission of the information, which is currently the permitted level of encryption in India. When the information provided by the Customers is not transmitted through this encryption, the Customers' system (if configured accordingly) will display an appropriate message ensuring the best level of secrecy for the Customer's information.
The Customer would be required to cooperate with Siddhartha Bank in order to ensure the security of the information, and it is recommended that the Customers necessarily choose their passwords carefully such that no unauthorised access is made by a third party. To make the password complex and difficult for others to guess, the Customers should use combination of alphabets, numbers and special characters (like !, @, #, $ etc.). The Customers should undertake not to disclose their password to anyone or keep any written or other record of the password such that a third party could access it.
Siddhartha Bank undertakes not to disclose the information provided by the Customers to any person, unless such action is necessary to:
Conform to legal requirements or comply with legal process;
Protect and defend Siddhartha Bank's or its Affiliates' rights, interests or property;
Enforce the terms and conditions of the products or services; or
Act to protect the interests of Siddhartha Bank, its Affiliates, or its members, constituents or of other persons.
The Customers shall not disclose to any other person, in any manner whatsoever, any information relating to Siddhartha Bank or its Affiliates of a confidential nature obtained in the course of availing the services through the website. Failure to comply with this obligation shall be deemed a serious breach of the terms herein and shall entitle Siddhartha Bank Bank or its Affiliates to terminate the services, without prejudice to any damages, to which the customer may be entitled otherwise.
Siddhartha Bank will limit the collection and use of customer information only on a need-to-know basis to deliver better service to the customers. Siddhartha Bank Bank may use and share the information provided by the Customers with its Affiliates and third parties for providing services and any service-related activities such as collecting subscription fees for such services, and notifying or contacting the Customers regarding any problem with, or the expiration of, such services. In this regard, it may be necessary to disclose the customer information to one or more agents and contractors of Siddhartha Bank and their sub-contractors, but such agents, contractors, and sub-contractors will be required to agree to use the information obtained from Siddhartha Bank only for these purposes.
The Customer authorises Siddhartha Bank Bank to exchange, share, part with all information related to the details and transaction history of the Customers to its Affiliates / banks / financial institutions / credit bureaus / agencies/participation in any telecommunication or electronic clearing network as may be required by law, customary practice, credit reporting, statistical analysis and credit scoring, verification or risk management and shall not hold Siddhartha Bank liable for use or disclosure of this information.
The information and materials contained in this site, the terms and conditions and descriptions that appear are subject to change and the Bank reserves its right to correct or update any part of the said content at any time as and when required at its sole discretion.
Your eligibility for particular products and services is subject to the Bank's discretion and acceptance. Messages that you send to the Bank by e-mail through Internet cannot be guaranteed to be secure. The Bank is not responsible in any manner for direct, indirect, special or consequential damages arising out of the use of this web site for e-mail.
Any hyperlink from this web site exist for information purposes and are for your convenience and the Bank is not responsible for the content of those sites. Please also note that any software downloaded from this web site is at your own risk and the Bank is not liable for any loss or damage (whether direct or indirect) howsoever caused as a result of any computer viruses, worms or similar items or processes arising from your use of this site.
The content of this site shall not be reproduced, distributed or published in whole or in part by the recipient hereof or any other person for any purpose without the prior written approval of the Bank.
This web site and its Disclaimer shall be governed by and constructed in accordance with the laws of Nepal and any dispute arising out of or in connection with this Disclaimer shall be submitted to the courts of Nepal