Financial institutions have been on a quest to satisfy their customer’s need for more convenience with the use of more Technology based products. Thus, came the Automated Teller Machine (ATM), Point of Sales Machine (POS), Internet Banking and Mobile Banking lately. Customer these days doesn’t only prefer the traditional way of banking, rather customer seeks products that make the banking system easily accessible, reliable and secure.
Furthermore, young generations expect an increasing amount of automation to occur and meet their expectations of how the world should work and the solution for that is Mobile Banking. Mobile Banking is an electronic system that provides most of the basic services available in traditional banking by using a mobile communication device.
In view to cater these advance need of customer Siddhartha Bank Limited has come up with “Siddhartha SMS Alert System” & “Siddhartha mConnect”. This new product offered by Siddhartha Bank Limited will help customer to carry out the general banking using their mobile with our core banking software.
Mobile banking can be defined as the ability to conduct bank transactions via a mobile Device. In simplified term it is ability to bank virtually anytime, anywhere through mobile terminal. Mobile banking include the two different types of customer account access: a Web based interface (Using GPRS or 3G) and a simple text-messaging (SMS) interface, both interface of which will be offered in Siddhartha mConnect.
- Siddhartha mConnect allows customer to do banking in fingertips.
- Siddhartha SMS Alert System will send message to customer’s given mobile no for every user initiated Debit or Credit Transaction of more Rs. 1,000.
- Customer can request for SMS alert of Debit Transaction only, which will allow customer to get SMS alert for every user initiated Debit Transaction only of more Rs. 1,000.
- Customer can request for SMS alert of Credit Transaction only, which will allow customer to get SMS alert for every user initiated Credit Transaction only of more Rs. 1,000.
- Siddhartha mConnect will provide customer with various information and allow to do various banking transaction under menus as:
1. Balance inquiry:
||This menu allows customer to nquire A/C Balance.|
|2. Mini statement:||This menu allow customer to view last few Transactions.|
3. Fund transfer:
This menu allow customer to Transfer Fund from his/her account to specified destination account within Siddhartha Bank. The per transaction limit for merchant payment will be up to Rs. 10,000 with a maximum limit of Rs. 25,000 per day subject to maximum of 5 transactions per day. There will be fund transfer charge of Rs. 10 per transaction.
|4. MPIN Change:||This menu allow customer to change the MPIN of mConnect services.|
|5. ATM Location:||This menu allow customer to view the details of ATM Locations of Siddhartha Bank Limited.|
|6. Branch Location:||This menu allow customer to view the details of the Branch Location of Siddhartha Bank Limited.|
7. Counters Details:
This menu allow customer to view the details on Evening and Holiday Counter of Siddhartha Bank Limited.
|8. Card Services:||
This menu allow customer to execute various card related service request to bank like Card Activation, Pin Reset, Default Pin Reissue, Card Block, & Card Unblock.
|9. iConnect Services:||
This menu allow customer to execute iconnect (Internet Banking) related service request to bank like User Activation, Login Pin Reset, Transaction Pin Reset, User UnBlock etc.
|10. Utility payment:||
This menu allow customer to make payment of various Utilities such as GSM Bill, PSTN Bill etc as per service addition by the Bank from time to time.
|11. Recharge Top up:||This menu allow customer to get Prepaid Recharge PIN for NTC, NCELL, DISH HOME etc.|
|12. Card Bill Payment:||This menu allow customer to make payment of Credit Card Bill of Siddhartha Bank.|
|13. Merchant Payment:||This menu allow customer to make the payment of bill Where mobile money is accepted|
|4||End User Guide|
|mConnect Application (for ANDROID)||Play Store Link|
|mConnect Application (for SYMBIAN)|